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PORTAL ANNOUNCEMENT:

The eQSuite Portal will be unavailable from Wednesday, April 21st at 8pm, until Thursday, April 22nd at 2am, for monthly maintenance.

 

PRIOR AUTHORIZATION ANNOUNCEMENT:

The Governor's declaration of a public health emergency is expected to end March 31, 2021. As a result, any suspended prior authorization requirements will resume normal processes on May 31, 2021.

 

To view DHS releases and updates, regarding services during the COVID-19 outbreak, click here.

 

 

Online Provider Portal Registration is Available!

Ready to Register? Click here   

How to Register Video Tutorial

 

For Webinar Training click here

 

For any Help or Questions, please call 1-888-660-3831 or click here to submit a ticket.

Navigating the Provider Support Portal

 

 

 
eQSuite® Login

eQSuite® is our proprietary web-based, 

HIPAA compliant prior authorization system which offers providers 

24/7 accessibility to the information they need.

 
eQSuite® Training

Training Schedules, Register for Webinars, 

How to Guides and Frequently Asked Questions

 
Provider Billing Manuals

The latest billing manuals for all Medicaid services.

 
Provider Bulletins

Communications to inform providers of Medicaid 

news and policy changes

About Us

eQHealth Solutions Arkansas Division

The Arkansas Department of Human Services partnered with eQHealth Solutions to provide utilization management services and technology for various programs and medical services offered to the beneficiaries of the state across four different divisions.

  • Division of Aging, Adult, and Behavioral Health Services
  • Division of Development Disabilities
  • Division of Children and Family Services - Foster Care
  • Division of Youth Services - Alexander Unit

Our Arkansas team consists of physicians, registered nurses and medical management operations staff with years of experience in Medicaid utilization managment.

eQHealth Solutions, Inc. is a non-profit health care quality improvement, utilization management and health information technology organization, providing a wide range of efficient and effective solutions to our clients.  Services include: prior authorization and  utilization review, care coordination, quality improvement activities, medical record review, health and wellness, and quality review services for home and community based waiver programs. eQHealth Solutions is a market leader in assisting health care providers to adopt  information technology services to improve the quality of care offered to their patients.

Our exceptional Customer Service Representatives are ready to help with eQSuite and your Service Requests.
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Phone support services include an automated phone tree to get quick responses to common questions regarding things like request status or an authorization number.

 

We also have a talented team of Customer Service representatives that can help you with any other service need you may have.

Phone Number: 1-888-660-3831

Online Support

The Online Ticketing System is where you can easily submit a support case, keep tabs on the status of your open cases and visit our knowledge base for articles on common questions or issues. You must first be a registered user of eQSuite to login and submit a ticket so if you haven't done so please register here. If you have you can access you ticket module by clicking here.  

Providers may submit supporting information for a service request via Fax.
Fax Number: 1-855-997-3707
About us

eQHealth Solutions, established in 1986, is a population health management and healthcare IT solutions company that touches millions of lives every year. Our high-tech and high-touch offerings include innovative medical management systems, face to face community care coordination services, utilization review, clinical data integration and business intelligence analytical reporting