1-888-660-3831  

Ar.Pr@eqhs.com

PORTAL ANNOUNCEMENT:

The eQSuite Portal will be unavailable beginning Wednesday, August 17th at 6:00pm CST and ending Thursday, August 18th at 2:00am CST. During this time, you will be unable to log in and access prior authorizations, referrals to Optum for assessments, and help tickets. We thank you for your patience while we make some updates to our system. These updates should not affect how our system operates. But, as always, if you experience any issues after the fact, please call 888-660-3831 or submit a help ticket.

 

 

ANNOUNCEMENT:

Welcoming Kepro to the Arkansas Medicaid Family

 

eQHealth Solutions has some exciting news. As of October 1st, 2021, we have been brought into the Kepro family. We are sure that you will have some questions. We hope that this will answer some of them.

 

As a provider, the only change you should notice will be our email addresses. Where our emails used to be at the domain @eqhs.com, now they are @kepro.com. If your facility requires outside email addresses to be added to an approved sender’s list to be received, please add @kepro.com to the list. This will allow us to make sure you’re receiving all updates and blasts from eQHealth Solutions.

 

For the time being, all our signage and branding will remain the same. And our service and values will not change. Our goal is still and always will be to assist you in providing the best care possible, for your beneficiaries.

 

If you would like to get more information about Kepro, you can check out the website at www.kepro.com.

 

If you have any questions or need additional information, please contact our Intake/Customer Support Helpline at 888-660-3831 or you can email Provider Relations at Ar.pr@kepro.com

 

 

Online Provider Portal Registration is Available!

Ready to Register? Click here   

How to Register Video Tutorial

 

For Webinar Training click here

 

For any Help or Questions, please call 1-888-660-3831 or click here to submit a ticket.

Navigating the Provider Support Portal

 

 

 
eQSuite® Login

eQSuite® is our proprietary web-based, 

HIPAA compliant prior authorization system which offers providers 

24/7 accessibility to the information they need.

 
eQSuite® Training

Training Schedules, Register for Webinars, 

How to Guides and Frequently Asked Questions

 
Provider Billing Manuals

The latest billing manuals for all Medicaid services.

 
Provider Bulletins

Communications to inform providers of Medicaid 

news and policy changes

About Us

eQHealth Solutions Arkansas Division

The Arkansas Department of Human Services partnered with eQHealth Solutions to provide utilization management services and technology for various programs and medical services offered to the beneficiaries of the state across four different divisions.

  • Division of Aging, Adult, and Behavioral Health Services
  • Division of Development Disabilities
  • Division of Children and Family Services - Foster Care
  • Division of Youth Services - Alexander Unit

Our Arkansas team consists of physicians, registered nurses and medical management operations staff with years of experience in Medicaid utilization managment.

eQHealth Solutions, Inc. is a non-profit health care quality improvement, utilization management and health information technology organization, providing a wide range of efficient and effective solutions to our clients.  Services include: prior authorization and  utilization review, care coordination, quality improvement activities, medical record review, health and wellness, and quality review services for home and community based waiver programs. eQHealth Solutions is a market leader in assisting health care providers to adopt  information technology services to improve the quality of care offered to their patients.

Our exceptional Customer Service Representatives are ready to help with eQSuite and your Service Requests.
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Phone support services include an automated phone tree to get quick responses to common questions regarding things like request status or an authorization number.

 

We also have a talented team of Customer Service representatives that can help you with any other service need you may have.

Phone Number: 1-888-660-3831
The Online Ticketing System is where you can easily submit a support case, keep tabs on the status of your open cases and visit our knowledge base for articles on common questions or issues. You must first be a registered user of eQSuite to login and submit a ticket so if you haven't done so please register here. If you have you can access you ticket module by clicking here.  
Providers may submit supporting information for a service request via Fax.
Fax Number: 1-855-997-3707