The eQSuite Portal will be unavailable beginning Wednesday, August 17th at 6:00pm CST and ending Thursday, August 18th at 2:00am CST. During this time, you will be unable to log in and access prior authorizations, referrals to Optum for assessments, and help tickets. We thank you for your patience while we make some updates to our system. These updates should not affect how our system operates. But, as always, if you experience any issues after the fact, please call 888-660-3831 or submit a help ticket.
Welcoming Kepro to the Arkansas Medicaid Family
eQHealth Solutions has some exciting news. As of October 1st, 2021, we have been brought into the Kepro family. We are sure that you will have some questions. We hope that this will answer some of them.
As a provider, the only change you should notice will be our email addresses. Where our emails used to be at the domain @eqhs.com, now they are @kepro.com. If your facility requires outside email addresses to be added to an approved sender’s list to be received, please add @kepro.com to the list. This will allow us to make sure you’re receiving all updates and blasts from eQHealth Solutions.
For the time being, all our signage and branding will remain the same. And our service and values will not change. Our goal is still and always will be to assist you in providing the best care possible, for your beneficiaries.
If you would like to get more information about Kepro, you can check out the website at www.kepro.com.
If you have any questions or need additional information, please contact our Intake/Customer Support Helpline at 888-660-3831 or you can email Provider Relations at Ar.firstname.lastname@example.org
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For any Help or Questions, please call 1-888-660-3831 or click here to submit a ticket.
Navigating the Provider Support Portal