What do you do when you get your Retrospective Audit notification letter and you don’t have access to the eQSuite portal?
The below information is included on every letter:
Date of the notice
Beneficiary name, ID, and DOB
Provider Name and NPI
Case number within eQHealth Solutions Portal
Dates of services requested
In order to process this request electronically, you will need to register for the portal (click on the link). Below is the information that you will need to register.
First and Last name
Unit or Department name
NPI (Found on the Letter)
Provider Medicaid ID (ID the claim was paid under, found on the claim)
Click Submit at the bottom of the form and receive 1 of 2 outcomes
You will receive an email with further instructions
You will receive an error message that says “Contact your System Administrator”
Who is your “System Administrator?”
Your system administrator is the person at your facility who created the first access in our portal, using that Medicaid Provider ID. They will create your access for you.
What do you do after obtaining access to our portal?
Log in and follow the steps on the Retrospective Audit User Guide (click on the link).