What do you do when you get your Retrospective Audit notification letter and you don’t have access to the eQSuite portal?

 

The below information is included on every letter:

Date of the notice

Beneficiary name, ID, and DOB

Provider Name and NPI

Treatment service

Case number within eQHealth Solutions Portal

Claim number

Dates of services requested

 

In order to process this request electronically, you will need to register for the portal (click on the link). Below is the information that you will need to register.

Desired username

Desired password

First and Last name

Email address

Unit or Department name

Provider name

Phone number

NPI (Found on the Letter)

Provider Medicaid ID (ID the claim was paid under, found on the claim)

Address

 

 

Click Submit at the bottom of the form and receive 1 of 2 outcomes

You will receive an email with further instructions

OR

You will receive an error message that says “Contact your System Administrator”

 

Who is your “System Administrator?”

Your system administrator is the person at your facility who created the first access in our portal, using that  Medicaid Provider ID. They will create your access for you.

 

What do you do after obtaining access to our portal?

Log in and follow the steps on the Retrospective Audit User Guide (click on the link).